About Us

  1. Home
  2. About us

ABOUT US

What is BetterCare™?

BetterCare™ aims to be a leading, evidence-based mental healthcare provider delivering clinically led services across the UK.

Through both face-to-face and online appointments, we offer specialist mental health and neurodiversity diagnostic assessments, as well as outpatient psychiatry, psychology, and psychotherapy for people of all ages.

“I saw people struggling. I knew we could do better. So we did.”

Neil Costello, founder and CEO.

During the COVID-19 pandemic, founder and psychotherapist Neil Costello saw firsthand how difficult it was for individuals and families to access the right mental health support at the right time. Long waiting lists, fragmented services, and unclear care pathways left many people struggling to find the help they needed.

What began as a small initiative to address gaps in Irish mental healthcare has grown into a trusted, modern award-winning service. 

We are expanding our services into the United Kingdom through Care Quality Commission (CQC)-registered services, ensuring individuals and families can access safe, regulated, and clinically led mental healthcare.

Our mission remains the same: helping people receive the right support and achieve the best possible mental health outcomes through evidence-based care and coordinated clinical support.

Our work has been recognised for its impact in mental healthcare, including Best Mental Health Service Company in Ireland 2025 at the Irish All-Star Business Awards, along with recognition for Excellence in Mental Health Service and Support 2026.

THE DIFFERENCE

How is BetterCare™ different?

Your care is supported by an integrated team of experienced mental health professionals, ensuring a coordinated approach to assessment, treatment, and ongoing support.

Multidisciplinary Approach

Clients can move seamlessly between services — from assessment to therapy or psychiatry — without navigating multiple systems.

Clear Pathways to Comprehensive Care

We assess, guide, and match each client with the most appropriate professional support for their needs

OUR APPROACH

What’s our approach?

We believe mental healthcare should be accessible to everyone, no matter who you are, where you come from, or what you’re going through. That’s why we offer: 

Payment plans to spread the cost of treatments

Online services available from anywhere in the UK

In-person appointments in a growing number of locations

A free phone consultation to see if we’re a fit for you

One place for all mental health services

All major health insurers in the UK accepted

Partners discussing their relationship with a therapist in a comfortable setting

START YOUR JOURNEY

Free Consultation

Unsure where to begin? Start with a free 15-minute consultation.

During the call, we’ll take the time to understand your needs, walk you through our treatment options, and help figure out the best care path for you. 

There’s no obligation, no commitment, and no credit card required – just the opportunity to explore how we can support you on your journey to better mental health.