An Employee Assistance Programme (EAP) is an employee benefit programme offered by many employers across the UK. EAPs are intended to help employees deal with work related stressors or personal problems that might adversely impact their work performance, health and wellbeing.
So why is poor mental health still costing companies and employees so much? Especially when reports repeatedly show when employers invest as little as £1 the ROI can be as much as £4.70 a 470% return according to reports by Deloitte 2024
Industry sources put the uptake figure for EAPs as low as 2-3 per cent.
Occupational psychology research tells us there are common reasons why people don’t use EAP services:
Many employees may not be aware of their organisations EAP and if they do there is still a stigma associated with seeking help for personal or mental health issues in the workplace.
Employees are concerned about the confidentiality of their interactions with the EAP provider.
Inconvenient scheduling, long wait times for appointments, or difficulty accessing services due to location or technology can hold individuals back from seeking the support they need.
Employees may question the effectiveness or relevance of the services offered by the EAP.
People are being offered advice by online interventions rather than by humans.
We provide expert counselling & psychotherapy across the UK & Ireland—ensuring your employees receive timely, evidence-based care exactly when they need it most. NO texts- NO phone calls only face to face therapy for best results.
Appointments are typically available remotely within 72 hours of referral and carried out on our secure video platform, enabling early intervention and reducing the risk of mental health–related absenteeism.
All therapy is delivered through video by fully trained and accredited counsellors & psychotherapists with expertise in workplace mental health, anxiety, depression, and stress-related conditions.
Employees work with the same clinician throughout their care. After their six EAP sessions, they can continue with the same therapist privately, with a concession* for discounted rates as an employee of our EAP clients.
Our Employee Assistance Programmes can include expert counselling, resilience and stress management workshops, psychological health checks, HR/ management training focused on early identification and support. HR consultations and Mental Health Webinars for employees.
Each employee can access up to six one-to-one psychotherapy sessions per year at no extra cost, providing sufficient therapeutic depth for meaningful progress.
Employees work with the same clinician throughout their care journey. Those who wish to continue beyond six sessions can do so privately, ensuring consistent support and improved outcomes.
All therapy is delivered by qualified and fully accredited counsellors & psychotherapists with expertise in workplace mental health, trauma, depression, anxiety and stress-related conditions.
Appointments are typically available within 72 hours of referral, enabling early intervention and reducing the risk of mental health–related absenteeism.
With BetterCare, there are minimal barriers to accessing therapy. Employees can self-refer confidentially through our secure portal — no HR bottlenecks or administrative delays, ensuring trust and ease of access.
Strict adherence to confidentiality and GDPR. Employers only receive aggregated, anonymised insights.
Quarterly reporting provides anonymised utilisation summaries and wellbeing trend data, allowing employers to monitor engagement and impact.
Our clinicians are fully accredited and licensed counsellors & psychotherapists who can support your team with years of experience.
They specialise in solution-focused approaches, Cognitive Behavioural Therapy (CBT), Gestalt, Existential, Compassion-Focused Therapy, psychodynamics and much more.
Our plans include six psychotherapy sessions per employee per year, with self referral priority pathways to further support if requested e.g. psychiatry or psychology- providing top-quality care in a value-driven, cost-conscious way.
Whether it’s stress, grief or personal goals, each employee gets a space to feel heard and to develop the right tools to move forward pro-actively. Furthermore, having built rapport with their therapist, employees can opt to continue working with the same clinician for further development.
Provides wellbeing support for smaller teams
Provides a complete layer of wellbeing support for your team.
Complete Layer of support plus extra support, training, and strategies.
• DASS-42 Screening and clinical diagnostic measures for depression, anxiety, and stress levels
• Available on an annual or bi-annual basis
• Includes anonymised Organisational report
• Participants receive personalised insights and recommendations confidentially
£40 per person
Our expert psychologists deliver mental health talks designed to educate employees,
destigmatise mental health, and encourage early help-seeking. These sessions foster
engagement, open conversation, and a culture of compassion, promoting peer-to-peer
support among co-workers.
The results in increased utilisation rates, awareness, destigmatisation and measurable reduction in absenteeism and
presenteeism.
We strongly recommend booking a webinar as the first engagement activity, particularly if staff engagement with previous EAPs was limited.
(Flexible times - From £500 per hour up to 100 participants)
Workplace Education and Destigmatisation
Our training programs equip HR and management teams to recognise early signs of distress,
foster psychological safety, and normalise mental health conversations.
This approach boosts engagement while reducing mental health-related absenteeism. Sessions are
available online to ensure accessibility and consistency across locations
(max 20 participants - 2 hours) £1000
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